About the Help and Support category

Post here if you are running into any issues using the software. While we would prefer there to be no issues with the software at all, we don’t live in a perfect world, which is why we need your help as testers.

Please create a new topic if you encounter any strange behaviour in the software. Please consider including the following details:

  • Where in the software did you encounter the issue?
  • What is the issue preventing you from doing?
  • Was the issue a once off problem, or common?
  • What browser are you running?
  • What device are you using?

We will get back to you as soon as we can, though please note that our product development team work standard business hours. You can identify a post from one of our team members by the lavender coloured symbol next to their avatar:


How to post a new topic

From here, click the ‘Help and Support’ button (in blue) to take you to the main ‘Help and Support’ forum


Alternatively if you are on the main page you can select any of these buttons to take you there.

From there you are after the ‘New Topic’ button, it will appear on the top right.